If you are behind on your utility bills and you or someone in your household has a serious illness or medical condition that would be worsened without electricity, you may qualify for protection from shutoff or restoration of service.
A licensed medical professional must certify that you or a member of your household is seriously ill or has been diagnosed with a medical condition which requires the continuation of service to treat the medical condition.
Important Information
- A medical certificate protects your service from interruption for up to 30 days.
- You must continue paying your current monthly charges or budget amount during the certificate period.
- Any past due balance remains due when the certificate expires.
- Failure to pay could result in a service termination.
What Happens Once Approved?
- You will receive an email notification.
- The certificate is valid for up to 30 days. If more time is needed, your doctor may submit a new certificate.