Our Customer Assistance Program (CAP) was established to assist our low-income customers who may have difficulty paying their bill with an ongoing, affordable monthly payment. CAP offers several benefits to those who are eligible, including a reduced monthly bill, debt forgiveness and security deposit waiver, if needed.
Apply online today for the CAP program or for a security deposit waiver. Prior to starting the application, you will need to have the following information available:
- Income and source of income for all household members.
- Names, social security numbers and birth dates for all household members.
Once your application is submitted, a CAP Case Manager will be in contact with you within three business days. If you would like to visit a CAP office in person, please print and complete the application and contact the CAP agency nearest you for available appointment times and walk-in hours.
Please note that the receipt of a LIHEAP grant would indicate you are eligible for CAP. However, you still will be required to provide your income information when applying for CAP in person or online.