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You have access to the same tools our representatives use to analyze your bill. Watch this short video for a quick overview of the process. Then simply complete the checklist below to analyze your usage to determine the likely cause of the change in your bill.

Please click on one of the following links, or view the video, to learn more.

Residential Sample Bill

Customer Assistance Program (CAP) Sample Bill

For information on reading your meter, please choose one of the links below, depending on the type you have:

How to Read an Analog (Dial) Meter

How to Read a New Digital Meter

Let's see if there are any significant changes in usage compared to last month and last year. If you have an analog (dial) meter, select the Compare link under Usage Summary to determine changes in usage from one month to the next and from this year to last. For customers with new digital meters, go to the free online portal.

What was the weather like during the billing period? Scroll down to Weather History on the Usage Summary screen. Has the temperature been higher or lower than the average? Is it hotter or colder than it was this time last year? Consider what happens during changes of season.

How was the electricity being used in the home?

Click the link to complete the Home Energy Analysis.

  • Were any new appliances installed?
  • Do you have an old refrigerator cooling a few items in your basement or garage? Did you know it may be using up to four times the electricity of a new model?
  • Were there any lifestyle changes on the days your usage was higher?
  • Did you have houseguests?
  • Easy ways to be more energy efficient.
  • Rebates and other Watt Choices programs that can save energy and money.

We Don’t Just Power Your Lights,
We Power The Moments You Call Life.

One More Reason We’re Larger Than Light.