Phone Numbers


Emergency Number -
412-393-7000 or
888-393-7000

Our emergency number, answers 24 hours a day, every day. Use this number to report emergencies, including: power outages, downed wires, accidents involving utility poles or power lines, or any other hazardous situation. If our automated phone system answers, you can immediately report a power outage by following the easy steps. Please don't use the emergency number for general customer-service questions. Those questions should be directed to 412-393-7100.


Customer Service -
412-393-7100

Our Customer Service Agents are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Our automated phone system can answer routine questions 24 hours a day, seven days a week when you call from either a rotary or touch-tone telephone. Just have your Duquesne Light account number handy. Our automated phone system will guide you through a series of easy-to-follow steps to get the information you want.


Credit and Collection Department



EGS Hotline (for electric generation suppliers only)



TDD - 412-393-4320

Telecommunications Device for the Deaf


Main Switchboard -
412-393-6000