Hardships, such as the loss of income due to injury, illness, or death of primary wage earner, can strike anyone at anytime. When they do, payment problems may occur. Many customers experiencing these types of problems are not aware of the programs and services available to them.

Goal of CARES The goal of Duquesne Light's CARE Program is to assist payment challenged customers and customers with special needs obtain necessary social service support and assistance.

Program Benefits No termination of electric service. Affordable monthly payments. No late payment charges. Home visit by CARES Representative. Information about reducing your electric use. Toll-free number for questions and information. Referrals to other Duquesne Light programs. Referrals to Community Resources, such as: $1 Energy Fund Housing Food Programs Employment Counseling LIHEAP Rehabilitation Transportation