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You can call us at 1-888-393-7000 or use our website to report a power outage
or, if you are a registered Duquesne Light web user, you can report
your power outage online.
When you call, you can quickly report a problem by using ElectriCall®.
Just follow the instructions and your information will be immediately transferred
to our Distribution Operations Center for investigation and referral to a repair crew.
When you visit our website, you can quickly log in, report your
outage and check for updates*. All of this can be accomplished
without ever picking up the phone!
Report your outage online!
Click here for important
information to keep handy if you need to report a power outage. Print several copies of
this information to keep by your phone and to give to family and friends so they have our emergency
number and web address.
* If you haven't already done so, you'll first need to register your account with us to access this online service.
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Duquesne Light’s Customer Call Center is staffed around-the-clock by trained personnel ready to record
your power outage information and dispatch your problem to our Distribution Operations Center where all
repair work is coordinated.
During major storms, Duquesne Light increases the number of people available to respond to customer calls.
However, customers may experience busy signals and longer-than-normal waiting periods during times of high
call volumes.
Customers always have the option of using ElectriCall to report a power outage by
following the recorded instructions or by using our online service.
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Information from customer calls is automatically transferred by computer to the Company’s Distribution
Operations Center (DOC) where power restoration efforts are coordinated.
In many cases, supervisors at the DOC can restore power to the majority of customers affected by an outage
using state-of-the-art computer technology. These computers are used to remotely open and close switches
located on utility poles to reroute electricity and isolate the area where equipment is damaged.
While this switching is being done, a field investigator who is a specialist in power restoration, is sent
to the location. Often, this trouble investigator is able to correct the problem. However, if the problem
involves wires down or damaged poles or transformers, a repair crew is dispatched equipped with all the necessary
materials to repair the damage and restore service.
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