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Call us at 1-888-393-7000 to report a power outage.
When you call, you can quickly report a problem by using ElectriCall®.
Just follow the instructions and your information will be immediately recorded and transferred
to our Distribution Operations Center for investigation and referral to a repair crew.
Click here for important
information to keep handy if you need to report a power outage. Print several copies of
this information to keep by your phone and to give to family and friends so they have our emergency
number and web address.
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Duquesne Light’s Customer Call Center is staffed around-the-clock by trained personnel ready to record
your power outage information and dispatch your problem to our Distribution Operations Center where all
repair work is coordinated.
During major storms, Duquesne Light increases the number of people available to respond to customer calls.
However, customers may experience busy signals and longer than normal waiting periods during times of high
call volumes.
Customers always have the option of using ElectriCall to report a power outage by
following the recorded instructions.
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Information from customer calls is automatically transferred by computer to the Company’s Distribution
Operations Center (DOC) where power restoration efforts are coordinated.
In many cases, supervisors at the DOC can restore power to the majority of customers affected by an outage
using state-of-the-art computer technology. These computers are used to remotely open and close switches
located on utility poles to reroute electricity and isolate the area where equipment is damaged.
While this switching is being done, a field investigator who is a specialist in power restoration, is sent
to the location. Often, this trouble investigator is able to correct the problem. However, if the problem
involves wires down or damaged poles or transformers, a repair crew is dispatched equipped with all the necessary
materials to repair the damage and restore service.
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