Duquesne Light offers a wide range of free programs year-round that help low-income families, seniors and others in need pay their electric bills
and learn how to use energy more efficiently. For example, the company’s Customer Assistance Program (CAP) forgives arrears over time and lowers
monthly payments, based on the ability pay. Other Universal Services programs include Smart Comfort, Customer Assistance & Referral Evaluation
Service (CARES) and the Dollar Energy Fund. Duquesne Light’s customer service representatives are trained to assist customers who call regarding
arrears and payments, and to refer them to Universal Services if they qualify.
In addition, the federal Low-Income Home Energy Assistance Program (LIHEAP) provides grants to help low-income customers with their winter
energy bills. The first day to apply for the LIHEAP 1 cash-grant program is Nov. 2. The first day to apply for the LIHEAP 2 crisis-grant program
is Jan. 4.
