Your CAP Payment If you qualify for CAP, you will be put on a payment plan and will be required to make an on time monthly payment. Your payment is based upon your ability to pay. It will be a percentage of your actual charges.
Current Charges Amount paid by CAP Program - you are encouraged to apply for energy assistance grants to help. Your CAP payment. Past Due Amount 1/36 of your arrearage amount will be forgiven for each monthly, on time, complete payment. If you remain in CAP, you can pay off your past due amount.
Reducing Your Account Balance You can completely forgive your account balance if you: Make your monthly payments on time for 3 consecutive years.