What to Expect

Improved service and faster restoration Planned outages during upgrade construction (see Power Outage Tips) Only a limited number of streets will be affected each day, with the affected streets varying from day to day or week to week On average, customers can expect planned outages ranging from half an hour to eight hours, but in some instances up to 12 hours Regular communication and a seamless process throughout the project

Convenient Communication

Daily updates via website and telephone hotline Daily access to project manager Email Us

Improving Reliability and Service

Replace & upgrade equipment Minimize customer impact Seamless work phases

Existing Service

Underground, water causes interruptions Difficult to access for maintenance and repairs Equipment is no longer the industry standard

Examples of Equipment Being Replaced

New Equipment

Proven and recommended utility standard Improved reliability, faster repairs Electric equipment is already part of suburban environment, along with existing phone & television equipment

Examples of Finished Equipment

Landscaping Guidelines

Maintain a 10-foot clearance on the front side of the equipment and a 3-foot clearance on all other sides If accessibility does not meet minimum requirements, Duquesne Light may remove any obstructions to safely access and repair equipment Some recommended landscaping may include: annuals, grasses and butterfly bushes