Duquesne Light is the first public utility in Pennsylvania and the tri-state area to offer its residential customers a guarantee of its commitment to courteous, reliable, and efficient service. The company backs its commitment with at $25 credit to your account if we fail to provide the guaranteed service.

• be accurate when we read your meter and calculate your bill;
• arrive at your home within one hour of a scheduled visit;
• handle your inquiry professionally, giving you knowledgeable and competent service;
• make new service connections within one day** after we receive your wiring approval and all other required documents.

* All guarantees became effective on March 6, 1995.
** The 24-hour time guarantee applies to regular workdays. Weekends and holidays are not included.

DUQUESNE LIGHT CUSTOMER SERVICE: 412-393-7100