Duquesne Light > Customer Services > Bills & Payments > Understanding My Bill

	Your electric bill is ready to provide you with as much – or as little detail as you want.
The image shown below represents what you will see on the web page that provides a link to your E-Bill. By clicking, "View PDF Bill", you will see your bill. It also provides links to information you would find enclosed with your paper bill. They include: ServiceLine, any Current Bill Insert and Rate Change Information. Below is a sample of page 1 of the Duquesne Light bill. For an explanation of the bill, point to the blue letters to reference the descriptions or refer to the list below this sample bill image.

Bill Reference Guide:

A	Contact Information	Duquesne Light's customer service telephone number and website address.

B	Account Number	One place to find your Duquesne Light account number. Use for all communication with us.

C	Meter Number	We may request your meter number for account verification.

D	Electric Usage Graph	This chart gives you information so you can compare how much electricity you used each month for the past two years.

E	Price to Compare	Can be used to evaluate offers by other electric suppliers.

F	Type of Meter Reading	Actual, Estimated, Corrected, or Final (99% of customer bills are ACTUAL reads).

G	Dollar Energy Fund	Information on helping people without heat or light or a summary of your Year-To-Date (YTD) tax deductible gift is located here.

H	Payment Due Date	Please pay the amount due on or before this date to avoid late payment charges.

I	Budget Payment Plan Information	A great way to level out your bill
I	Budget Payment Plan Information	*Interested in a Budget Payment Plan.... Shows you where to find information on how to join. Currently a Budget Payment Plan participant...* We'll indicate in this area, on each monthly bill, the number of months that you have been on the Budget Payment Plan. The 12th budget bill also will show the difference between your actual monthly usage and the budget amounts you paid.

J	Payment Amount Due	What you owe for this bill. This is either the Budget Payment Plan Amount or the Account Balance.

K	Account Changes	Check the box to make account changes or pledge to the Dollar Energy Fund. Then complete the back of the coupon.

If you just want a Quick Summary you can stop after page 1

Questions?
Check out the Reference Info on page 2

On page 2, you’ll find...

words defined
special customer services
programs to make bill-paying easier
how to reach us
coupon to change your account information or pledge to the Dollar Energy Fund
online billing & payment services

(click on the page image to enlarge)

If you want Details...Details...head for page 3

Page 3 gives you more information
about the charges on page 1.

Delivery Details...
These top two boxes give details from your electric delivery company — Duquesne Light.

The box on the left gives information on Budget Payment Plan and special MESSAGES about your Duquesne Light account.

The box on the right gives you MORE DETAILS about the delivery charges listed in the Summary box on page 1.

Under "CURRENT CHARGES," you’ll see a list of the individual items that make up your electric delivery charges.
All of these items are regulated by the Pennsylvania Public Utility Commission or determined by the state tax code.
The "Distribution" charges cover the expense of physically bringing the electricity to your home.
The "Pennsylvania Tax Adjustment" is an amount that is either credited or collected by Duquesne Light, and determined by the corporate tax rates set by the state of Pennsylvania.

If you are not participating in customer choice, your supplier is Duquesne Light and the Duquesne Light Company Charges box will include your generation and transmission charges.

(click on the page image to enlarge)

Supplier Details...

Supplying electricity is the portion of the electric business opened to competition through customer choice. These prices are not regulated by the Pennsylvania Public Utility Commission.

The bottom two boxes give you information about the charges from the company that supplies your electricity.

If you are participating in customer choice, your supplier will be the company you chose. If you are not participating in customer choice, Duquesne Light provides a dependable, reasonably priced source of energy through our agreements with regional electric generation suppliers. We also deliver that power, in a safe, reliable way. Your generation and transmission charges will be shown in the Duquesne Light Company Charges box.

The box on the left gives changing, special MESSAGES about your supplier account.

The box on the right gives you MORE DETAILS about the supplier charges listed in the Summary box on page 1.

"Current Charges" shows how much electricity you used this month (the kWh number from the Meter Reading Usage Information box
on page 1, multiplied by the cost your supplier is charging for each kilowatt-hour).
"Generation & Transmission" is the charge for producing and moving electricity.
If you chose to get a separate statement from your electric supplier, you will not see any numbers related to your electric use in this box. Instead, you will get a message that tells you to refer to the separate bill you receive from your supplier.

Questions?
Call us at 412-393-7100

All Duquesne Light information on this site is protected under U.S. Copyright laws.